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Operations Supervisor

We are looking for an experienced Operations Supervisor to join our team in Wolverhampton - EMC. Your responsibilities will include effectively managing and supervising a team of operators ensuring the daily workload is achieved.


About the Role 
How you will contribute 

  • Ensure all Team Leaders and Team Members understand the need for safe working practices and adhere to the safe working methods and countermeasures that syncreon implement, i.e. Risk Assessment, safety walks, Handling Aids, and Job rotation. Lead a zero-tolerance mindset for deviation from safe working practices.
  • Ensure effective manpower planning is completed daily. Increase area versatility with robust training plans. Manage headcount balance between permanent and temporary labour in area. Deal with all individual performance issues within 24 hours of incident.
  • To investigate, document and take appropriate action for issues which fall under the Company’s disciplinary and grievance policy and procedure this will include AIR investigations, performance, conduct and employee disputes.
  • Develop and maintain Standard Work and Quality processes to ensure a “Right First Time” product to the customer. Ensure that all customers required quality processes are operated in line with specification, i.e. QCOS. Drive a zero-tolerance mindset for deviation from the use of quality processes to ensure customer expectations are exceeded. 
  • Deliver required throughput rate to meet business requirements. Operate visual delivery tracking systems in order that commodity status can be seen at a glance. Any deviations to business targets will be investigated to ensure immediate countermeasure is in place and followed up by a permanent corrective action.  
  • Investigate Customer concerns. Identify and eliminate root cause using robust countermeasures such as PPS and GLS process. Sustain the corrective actions to eliminate repeat issues. 
  • Implement engineering changes, production trials, model change, and pilot build in area of responsibility. Flawless execution every time, using the “Engineering Change” process.
  • To follow up with the maintenance team to ensure that team board CCAR’s are closed out in a timely manner.  
  • Responsible to ensure a comprehensive shift handover is completed and briefed out to the Operations Manager. To attend shift based meetings for example pre and post-shift meetings, engineering change reviews, board reviews and timely closure of CCAR’s.


  • Manage and Develop the performance of Team Leaders and Team Members daily 
  • Management of the Company’s Time & Attendance system
  • Responsible to ensure a comprehensive shift handover is completed and briefed out to Operations Managers
  • Eliminate safety incidents in area of responsibility
  • Eliminate external quality defects in area of responsibility. All defects internal/external to be followed up with appropriate action in line with company policies and procedures
  • Eliminate customer downtime through the application of a standard operating structure
  • Meet operational budget for shift
  • Manage Absence targets for Planned and Unplanned absence in area.
  • Maintain the highest housekeeping standards.

Skills/Knowledge Required 

  • BTEC HNC desirable and or  related experience in a Unionized automotive environment 
  • Previous experience in a JIT, sequencing environment is highly desirable
  • Job experience in a Tier I operation is beneficial
  • A production, materials and quality control background compliment skillset


At syncreon we are fully committed to the health and safety of our employees. We have full prevention and mitigation processes in place, including cleaning and sanitization practices, as well as screenings, masks and social distancing. syncreon complies with national, state and local orders.

syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.


About syncreon
syncreon delivers tailored, progressive and scalable solutions to premier global automotive and technology brands, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon. We supply 3PL and 4PL solutions that adapt as quickly as industry and the marketplace evolve. For over 60 years syncreon has provided unique and innovative expertise in providing highly integrated, warehousing management, inbound to manufacturing, reverse and repair, export packing, aftermarket services, fulfilment services and transport. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities. For more information, visit

Candidates chosen to move forward within the Recruitment Process, may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.


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