Technical Support Tech

Looking to hire a motivated individual with the right skillset and attitude for 2nd Shift at our Warren location! We work towards continuous growth and excellence as an organization and are looking for someone who wants to do the same. Experience in a fast paced Automotive environment is a plus! As an Techincal Support Tech you will be expected to support various networking systems as well as our associates, supervisors and managers as needed. We are looking for a candidate with experience in the following areas...

Must Have:

Basic Understanding of Network Infrastructure.
Basic understanding of databases.
Advanced Knowledge of Excel.
Hardware and Software troubleshotting skills.
Working knowledge of Windows 10, Android and iOS.

Nice to Have:

SQL query writing experience.
Advanced knowledge of Microsoft Access.
Automotive plant experience.

Schedule:

2nd shift: Monday - Friday 4:30pm to 3:00am (10hr shift)

***Saturday's are Mandatory if scheduled***

Benefits:

Competitive medical, vision, dental benefits and 401k benefits.
Career growth - opportunity doesn't stop once you are in the door!
Referral Bonus' for friends and family!
Employee discounts!
Safe workplace, team environment, and management who cares!

About the Role

How you will contribute

Provide first level support to the incident management activities in the plant and problem and change management activities for the site. Assume other plant related IT support responsibilities as per plant requirements, availability, and IT skills such as development of ad hoc reports via standard reporting writing tools i.e. SQL and/or Crystal Reports.
Give input to incident reports and contribute to the root-cause analysis of problems. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved as directed by the site analyst or IT support group and perform/assist key user groups in application software upgrades/maintenance and user acceptance testing (UAT).
Report site IT downtime and changes to the site production schedules using the appropriate communication procedures.
Develop and maintain functional knowledge of all critical operational application software & processes utilized at the site in order to provide support and training to the site users.
Develop and maintain technical knowledge of all critical operational software applications, IT processes, and procedures utilized at the site in order to provide IT support.
Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group.
Organize IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst.
Follow the site related IT purchasing & asset tracking procedures receiving IT assets, updating the IT asset inventory & partake in decommissioning end-of-life assets.
Other duties as assigned

Your Key Qualifications

Community College diploma required, university degree preferred (or educational equivalent) and/or significant relevant experience.
Experience in working with Warehouse Management systems in a shop floor environment would be desirable. Experience in general PC repairs and PC based applications.
Communicative with excellent verbal and written communication skills in English and local site language, when applicable.

Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World
We are the leading provider of worldwide smart end-to-end supply chain logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. Both syncreon and Imperial are part of our family.

We deliver these services through an interconnected global network of 295 business units in 78 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.

Our dedicated, diverse and professional team of more than 97,657 employees from 158 nationalities are committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership.

We think ahead, anticipate change and deploy industry-leading digital technology to further broaden our vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

Nearest Major Market: Warren
Nearest Secondary Market: Detroit
Job Segment: Logistics, Testing, Technical Support, Supply Chain, Auto Technician, Operations, Technology, Automotive

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