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Vendor Program Manager

Do you have experience running Vendor Managed Inventory programs? We are looking for a Program Manager to enhance our current North America VMI program. This position will give syncreon the ability to give customers a stronger product to our current and potential customers as well as address current challenges within our VMI operations with better reporting, vendor compliance, and inventory discrepancies. 


About the Role

How you will contribute

  • Serve as the escalation point of contact with clients, vendors, and carriers for all customer service related issues for our key customer, VMI. 
  • Perform root cause and corrective actions. 
  • Oversee the completion and analysis of VMI's Capacity Planning & Forecasts and present them to the Site Operational & Account Management Teams. 
  • Coordinate the completion of daily in- and outbound plans. 
  • Ensure the publication of the operational forecasts for each business function. 
  • Verify that all client and vendor reports are issued accurately and in a timely manner to ensure SLA's are met or exceeded assuring that client complaints are handled within SLA via e-mail and the Control Tower functionality. 
  • Drive Business Process Improvement Projects (BPI) throughout the operation.  
  • Liaise with all Site Operational and Support Departments to ensure smooth information flow to and from the client. 
  • Manage the site UAT requirements while prioritizing with IT and Operational teams to ensure all UAT is completed in a timely and accurate manner. 
  • Communicate with the Operation Management Team to ensure resources are made available to assist in UAT when required. 
  • Manage the site business analytical workload while prioritizing weekly, monthly, and quarterly reviews with the customer and with internal senior management. 
  • Coordinate change requests from internal and external parties and will serve as the main point of contact for all parties. 
  • Oversee the VMI billing process, create invoices for OOS costs and credit memos. 
  • Manage the onboarding and contracting process for new vendors, including MSA review and finalization with the executive and legal teams. 
  • Manage all VMI lines of business to include retail, CTO, and planning, including ESD, SDS, and OTM. 
  • Responsible for overall production planning for all lines of business to include detailed analysis of order profiles, downloads, and work force planning. 
  • Manage the setup of new parts and coordinate the FAI process. 
  • Oversee order management and provide pro-active reports, respond to customer queries, and coordinate and arrange transportation and associated billing. 
  • Ensure proper business plan deployment analysis, and oversight of performance based KPI's.
  • Responsible for meeting company objectives with respect to safety, quality, delivery, cost, morale, and environment. 
  • Drive continuous improvement within the work place, and will strengthen the organization in regards to employee relations, morale, communication, and team building. 
  • Ensure that the company is a positive force within the community and considered to be a good employer to maximize our opportunity for future growth.

Your Key Qualifications

  • Experience in Supply Chain, 3PL and Repair Operations.
  • Must possess suitable business acumen to understand and impact a profitable P&L.
  • Experience working with customers and managing expectations both internally and externally.
  • High level proficiency in Microsoft applications such as Excel, Power Point, Visio and Word.
  • Must have excellent communication skills and ability to work with all levels within the organization, customers, and suppliers.

At syncreon we are fully committed to the health and safety of our employees. We have full prevention and mitigation processes in place, including cleaning and sanitization practices, as well as screenings, masks and social distancing. syncreon complies with national, state and local orders.


syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.


About syncreon
syncreon delivers tailored, progressive and scalable solutions to premier global automotive and technology brands, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon. We supply 3PL and 4PL solutions that adapt as quickly as industry and the marketplace evolve. For over 60 years syncreon has provided unique and innovative expertise in providing highly integrated, warehousing management, inbound to manufacturing, reverse and repair, export packing, aftermarket services, fulfilment services and transport. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities. For more information, visit www.syncreon.com.


Candidates chosen to move forward within the Recruitment Process, may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.