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Technical Support Specialist - Talent Pool

At syncreon, we are continuously looking for new talent to support our customers at several locations in EMEA. We think fast, we act fast and we change fast. We put our customers at the center of everything we do, and we never stop until the job is done. We create our own destiny with an international team driving innovation and sustainable growth. We don’t do hierarchy, ego, or boundaries and “not possible” is not in our vocabulary but freedom to think and act is. 

 

Interested in joining a dynamic and growing 3PL as a Technical Support Specialist? Our technical support specialists teams work on solving technical problems and providing support for all assigned areas.

 

We are always willing to attract new talent; therefore, this pipeline vacancy is meant for future opportunities for our emerging locations. All candidates with different levels of experience are welcome to apply.

About the Role

How you will contribute

  • Responsible for implementing standards as established by the system and network engineering teams in regard to planning and supporting the plants in the areas of desktop, WAN, LAN, servers, and disaster recovery.
  • Provide second level diagnostic support the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation.
  • Creates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead.
  • Participate in global support on-call rotation to support the various geographic syncreon plants and location and is also available during on call support. Answers the telephone when called and is able to connect to the syncreon network within 10 minutes of notification.
  • Monitors emails for alert notifications from the service desk and resolves or escalates these as required.
  • Provides change management support during the weekend when on call.
  • Participates, enforces, and follows syncreon’s change, incident, and problem management processes and escalates, where required to the Service Desk following the predefined escalation procedure.
  • Adheres to syncreon’s security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as syncreon’s purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle.
  • Provides onsite support for new site launches and server/network refreshes.
  • Other duties as assigned.

 

Your Key Qualifications

  • A combination of professional training and certifications in computer science with 0-5 years of related work experience in a position(s) with increasing responsibility and supervisory duties.

  • Solid attention to detail and the ability to create and document processes and procedures.

  • Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community.

  • The ability to work within a very demanding environment and handle stress in a positive manner and maintain a high degree of confidentiality.

  • Excellent organizational and problem-solving skills.

  • A strong understanding and working knowledge of desktop hardware, operating systems and software.

  • A good understanding of network systems and protocols as well as server hardware and operating systems.

  • Strong written and verbal skills in English.

 

About syncreon
At syncreon, we partner with customers, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon to provide specialized logistics, operational excellence and value added solutions in: Fulfillment, eCommerce & Value-Add Solutions, Manufacturing Support & Assembly Services, Export Packing, Transportation Management and Reverse, Repair & Service Parts.

We specialize in the design and operation of supply chain solutions for Automotive, Technology, Consumer Home Products, Industrial, Healthcare & MedTech companies. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities.


Job Segment: Logistics, Technical Support, Supply Chain, Computer Science, Change Management, Operations, Technology, Management