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Operations Account Manager

We’re looking for a world-class Operations Account Manager to join our growing team. The successful candidate will have a proven track records of engaging with top global clients, enhancing service delivery, and winning new 3PL/logistics business. The role is based in Waalwijk.

 

About the Role

 

How you will contribute 

  • Serve as the front-line point of contact representing syncreon in daily customer account management matters.
  • Build strong trusted relationships with customer representatives from ops, engineering, quality, procurement, and others. 
  • Support the Account Director in preparation of pricing, cost estimates, proposals and all commercial related documents as part of the quotation response package.
  • Understand the details and able to defend pricing to syncreon internal staff and customers;
  • Conduct regular analysis of pricing, cost and profitability through the pricing file for the requisite customer sites globally.
  • Analyze data and spreadsheets as pricing updates require a detailed analysis of each part number and an extensive comparative exercise to ensure consistency.
  • Communicates changes to the appropriate team and ensures timely implementation of the new pricing and any new scope.
  • Forecast and track key account metrics and clearly communicate the progress of monthly/quarterly/yearly initiatives to internal and external stakeholders.
  • Understand market needs and works with Account Director to explore opportunities over and above current service portfolio.
  • Identify all new topics or activities which are not properly covered by existing contracts and agreements.
  • Raise Change Request Forms (CRF), pushes for approval and keeps up to date tracking of all CRFs history.
  • Support preparation of presentations for weekly and monthly business reviews and present commercial topics during reviews.
  • Monitor important contractual KPIs and reports on a regular basis.
  • Support preparation of customer MBR/QBR/SBRs as required.
  • Other duties as assigned.

 

About the candidate


Your Key Qualifications 

  • Technical or commercial related credentials from a University/College or work related equivalent experience.
  • Demonstrated experience in Account Management, including the use of pricing templates, cost databases, and other supporting tools.
  • Excellent knowledge of logistics, manufacturing and/or repair services, especially in the technology sector.   
  • A good understanding of production and logistics processes and their costs.
  • Effective interpersonal skills, with both orally and written communications proficiency.
  • Ability to empathize and understand client viewpoint (read what is on his mind) and requirements and act as their champion within syncreons internal organization
  • Ability to interpret data and derive solid conclusions from analysis.
  • Ability to create structure and organization within a fast-moving environment.
  • Proficiency in MS Office, especially Excel and Power Point.
  • Understanding of Business ethics and culture.

At syncreon we are fully committed to the health and safety of our employees. We have full prevention and mitigation processes in place, including cleaning and sanitization practices, as well as screenings, masks and social distancing. syncreon complies with national, state and local orders.

 

Compensation
syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package and traning opportunities. 

 

About syncreon
At syncreon, we partner with customers, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon to provide specialized logistics, operational excellence and value added solutions in: Fulfillment, eCommerce & Value-Add Solutions, Manufacturing Support & Assembly Services, Export Packing, Transportation Management and Reverse, Repair & Service Parts.

We specialize in the design and operation of supply chain solutions for Automotive, Technology, Consumer Home Products, Industrial, Healthcare & MedTech companies. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities.

 

Note
Candidates chosen to move forward within the Recruitment Process may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.


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