Job Details

Business Support Analyst

Do you love to work together with all operational departments to ensure smooth information flow to and from the customer, making sure communication flows in a cohesive and structured manner internally and externally? Then join DP World as a Business Support Analyst at our location in Tilburg, The Netherlands. You recognize the requirement for and support the implementation of corrective and preventive actions or action plans. Participate in Continuous Improvement Projects (CIP) and provide feedback with regards to corrective action plans, including required IT-enhancements. Besides analyzing the KPI’s and root causes provided by the Business Support Administration this includes the review of work instructions of the various departments within syncreon to identify risks and opportunities that affect the business.


About the role


How you will contribute

  • Internal and External communication regarding Business Support Control measurement, such as: score cards, specific customer analysis, customer reporting.
  • Provide support the individual team members and other parties in an effective manner whilst remaining approachable and flexible to facilitate the achievement of personal & overall syncreon goals
  • System, Customer and Vendor reconciliation.
  • Internal and External Reporting (report/monitor SLA’s, (K)PI’s, quality metrics, efficiency control, MBR and QBR) to ensure best in class performance in term of cost and service is achieved.
  • Root Cause Analysis
  • To provide back up and support to the Manager and to represent him/her in periods of absence (sickness, holiday, business meetings etc.) when required.
  • Maintain Master Data regarding department CRF and Business Intelligence.
  • Support Training (including setup, maintain training material), Coaching, UAT and Projects.
  • Create, Maintain and Control Documentation (process descriptions, work instructions).
  • General support of MFG operations – closely monitor operations while updating SFCS, with the main goal to meet set SLA’s and demanding quality standards. Report operational and technical issues without any delays to TE and Dell MFG team using Jira system.


Waht you will bring

  • Minimum of 1-2 years’ experience in logistics or manufacturing, preferably in Customer Service Control.
  • Secondary vocational (or higher) education (MBO or MBO+).
  • Good communication and relationship building skills in English (spoken, reading, writing).
  • Ability to work under pressure and work with changing priorities & deadlines.
  • Proper knowledge of MS Office applications -particularly Excel and warehouse management systems.
  • Good attention for detail and the patience and persistency to execute thorough investigations in a demanding and challenging environment.
  • Process thinking and ability to translate improvements in actions and act as ambassador promoting these changes within the team.



DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.


About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.  

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.


DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

Job Segment: Logistics, Supply Chain, Help Desk, Information Technology, Business Intelligence, Operations, Technology