Job Details

Customer Service Representative

DP World is currently recruiting for a Customer Service Representative, baqsed at our location in Pernis, Rotterdam area. You are responsible for delivering the best possible service to our DP World customers. You take care of the order processing from A to Z and handle all customers' questions. 


About the role

How you will contribute

  • Handling of the customers’ requests
  • Booking transport orders
  • Subcontractors management
  • Communication with the WH & Customs department
  • Costs calculatations
  • Costs registration in the system
  • Handling ADR/ IMO documentation 
  • Problem solving 
  • Working together with colleagues; You will work within team of 10 CSR’s, you will work alongside WH & Customs teams, you will communicate and partner with all branches of DP Word.  


What you will bring

  • MBO 4/HBO graduated in Logistics ( all modalities)
  • Language Dutch and English
  • Minimum 3 years in comparable function in leading Logistics Provider World wide


DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.


About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.  

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.


DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

Job Segment: Logistics, Supply Chain, Network, Database, Supply, Operations, Technology