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IT Support Technician

We are looking for someone who is passionate and will go the extra mile to ensure great results. This is a role for a focused team player with a can-do attitude. If you are a perfectionist with the drive to succeed in the IT Department, then this role is for you!

About the Role

How you will contribute

  • Provide first level support to the incident management activities in the plant and problem and change management activities for the site. Assume other plant related IT support responsibilities as per plant requirements, availability, and IT skills such as development of ad hoc reports via standard reporting writing tools i.e. SQL and/or Crystal Reports.
  • Give input to incident reports and contribute to the root-cause analysis of problems. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved as directed by the site analyst or IT support group and perform/assist key user groups in application software upgrades/maintenance and user acceptance testing (UAT).
  • Report site IT downtime and changes to the site production schedules using the appropriate communication procedures.
  • Develop and maintain functional knowledge of all critical operational application software & processes utilized at the site in order to provide support and training to the site users.
  • Develop and maintain technical knowledge of all critical operational software applications, IT processes, and procedures utilized at the site in order to provide IT support.
  • Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group.
  • Organize IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst.
  • Follow the site related IT purchasing & asset tracking procedures receiving IT assets, updating the IT asset inventory & partake in decommissioning end-of-life assets.
  • Other duties as assigned

 

Your Key Qualifications

  • Community College diploma required, university degree preferred (or educational equivalent) and/or significant relevant experience.
  • Experience in working with Warehouse Management systems in a shop floor environment would be desirable. Experience in general PC repairs and PC based applications.
  • Communicative with excellent verbal and written communication skills in English and local site language, when applicable.

 

Compensation

syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

 

About syncreon

syncreon delivers tailored, progressive and scalable solutions to premier global automotive and technology brands, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon. We supply 3PL and 4PL solutions that adapt as quickly as industry and the marketplace evolve. For over 60 years syncreon has provided unique and innovative expertise in providing highly integrated, warehousing management, inbound to manufacturing, reverse and repair, export packing, aftermarket services, fulfilment services and transport. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities. For more information, visit www.syncreon.com

 

Note

Candidates chosen to move forward within the Recruitment Process, may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.


Nearest Major Market: Detroit

Job Segment: Technical Support, Technician, Supply, SQL, Database, Technology, Operations

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