Credentialing & Access Management Coordinator

About the Role

Position Overview

The Credentialing & Access Management Coordinator is responsible for managing all employee access workflows for a 24/7 tech logistics warehouse supporting the operation. This role oversees the full lifecycle of credentialing, including security and IT processing, customer-site access requirements, and the timely completion of all onboarding and renewal steps. The Coordinator ensures all employees receive the necessary credentials, system access, and computer equipment required to begin work without interruption to production.

This position requires excellent organization, strong follow-up skills, and the ability to guide employees through multi-step processes with strict deadlines. A high degree of accuracy, customer service, and persistence is essential.

Credentialing & Access Processing

• Manage the full security and access provisioning workflow to ensure employees receive required customer credentials.
• Send required links and instructions to employees and ensure completion within designated timeframes.
• Follow up daily with employees to confirm progress or assist with issues to avoid missed deadlines.
• Work 1:1 with employees when necessary to guide them through required system steps and ensure accurate completion.
• Monitor the customer’s portion of the workflow; escalate or follow up when customer actions are delayed or pending.
• Restart the credentialing workflow when required if timelines are missed or incorrect information is submitted.

Ongoing Credential Lifecycle Management

• Maintain up-to-date records within the credentialing system and track employee access status in real time.
• Ensure employees complete recurring credential renewal steps on an annual or position-specific schedule.
• Prevent credential expiration by proactively monitoring timelines, following up with employees, and updating systems accordingly.
• Coordinate and track access needed for computer equipment distribution and system log-in eligibility.

Data Entry, Documentation & Reporting

• Perform high-volume, accurate data entry across multiple platforms.
• Maintain current and organized employee credential files, logs, and audit trails.
• Communicate status updates to leadership and escalate delays that could impact production.
• Support audit readiness by ensuring all credentialing records meet compliance and customer requirements.

Communication & Support

• Provide clear and proactive communication to employees and leaders on required steps and deadlines.
• Troubleshoot user issues and coordinate with internal and customer teams as needed.
• Serve as a point of contact for questions related to access requirements, timelines, and credential status.

Your Key Qualifications

• High school diploma or GED required; associate degree preferred.
• Experience in logistics, warehousing, HR, credentialing, or administrative coordination preferred.
• Strong organizational skills with the ability to manage high volumes of data and multiple deadlines.
• Excellent verbal and written communication skills; comfortable guiding employees step-by-step.
• Ability to remain patient, persistent, and detail-oriented while supporting employees through repetitive processes.
• Proficiency with Microsoft Office tools and comfort navigating multiple digital platforms.
• Strong follow-up skills with the ability to stay ahead of deadlines and prevent workflow delays.
• Ability to problem-solve and escalate issues promptly to avoid access disruptions.