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Customer Service Supervisor

As Customer Service Supervisor at logit.syncreon in Neuss, you coordinate projects, report KPIs and optimally plan the required (personnel) resources. Do you find yourself in a dynamic working environment, do you like to bear responsibility and are you happy to be involved in day-to-day business? Then react quickly and become part of our growing organization.

About the Role

How you will contribute

  • Planning and coordination of customer projects and rollouts in collaboration with the project managers 
  • Quality monitoring and controlling within the department including process optimization
  • Creation of reports and evaluations
  • Support and control of customer inquiries and incidental escalations
  • Invoice control, including billing and checking of customer orders within the team
  • Weekly check of incoming payments in coordination with the accounting department
  • Support in daily order processing 
  • Staff scheduling within the department
  • Management of the team 
  • Induction of new employees and trainees


Your Key Qualification

  • Completed training, preferably as a forwarding merchant or comparable training
  • Professional experience in the commercial field, preferably in a freight forwarding company
  • First leadership experience with a socially competent appearance
  • Confident handling of MS-Office applications
  • Fluent in written and spoken German
  • Knowledge of English is an advantage
  • You are a team player, a strong communicator, reliable and stress resistant
  • You enjoy dealing with customers
  • You work independently and are characterized by goal-oriented, proactive work with high self-demands

At syncreon we are fully committed to the health and safety of our employees. We have full prevention and mitigation processes in place, including cleaning and sanitization practices, as well as screenings, masks and social distancing. syncreon complies with national, state and local orders.

syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About syncreon
syncreon delivers tailored, progressive and scalable solutions to premier global automotive and technology brands, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon. We supply 3PL and 4PL solutions that adapt as quickly as industry and the marketplace evolve. For over 60 years syncreon has provided unique and innovative expertise in providing highly integrated, warehousing management, inbound to manufacturing, reverse and repair, export packing, aftermarket services, fulfilment services and transport. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities. For more information, visit www.syncreon.com.

If you are interested in this exciting position in a successful, growing and internationally operating company, please apply online only and include a resume and relevant references with your application.

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