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Customer Service Supervisor

Would you like to work in a dynamic team in a good environment? Are you motivated by challenges? Would you like to be part of our success story? Then you are exactly right with us. Among other things, we distinguish ourselves through a good working atmosphere, a modern fleet of vehicles and varied and challenging activities. To support our team in Neuss we are looking for a committed employee in the position of Customer Service Supervisor.

About the Role

How you will contribute

  • Lead and management of customer service team including appraisal
  • Planning and coordination of customer projects and rollouts in coordination with the project team
  • Quality supervision and controlling within the area of responsibility including process optimization and resourcing management
  • Preparing and compiling of reports and analysis
  • Support and coordination of customer requests including escalation management
  • Invoice controlling
  • Tender preparation
  • Participate in customer meetings
  • Weekly controlling of payment receipts in cooperation with the Accounting department
  • Support of daily business of customer service department
  • Personnel planning within the customer service department
  • Induction and onboarding of new team members and apprentices


Your Key Qualifications

  • Completed training as customer service representative or comparable training
  • Minimum 2 years work experience in a comparable role including leadership experience
  • Safe handling of MS Office applications
  • Fluency in oral & written German is essential
  • Good skills in oral & written English
  • Responsiveness in dealing with Customer requests.
  • You are a team player, communicative, reliable and stress-resistant.
  • You work independently and are characterized by goal-oriented, pro-active work with high self-entitlement.


Additional Information

In case you are interested in this exciting position, please complete your application documents on our website on  or via email to



syncreon offers exciting and challenging roles within a growing internation organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package. 


About syncreon

syncreon delivers tailored, progressive and scalable solutions to premier global automotive and technology brands, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon. We supply 3PL and 4PL solutions that adapt as quickly as industry and the marketplace evolve. For over 60 years syncreon has provided unique and innovative expertise in providing highly integrated warehousing management, inbound to manufacturing, reverse and repair, export packaging, aftermarket services, fulfillment services and transport. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities. For more information, visit



Candidates chosen to move forward within the Recruitment Process, may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicabel local legislation.  

Job Segment: Manager, Supply, Management, Operations, Automotive

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