Share this Job

  Job Details

Technical Support Specialist - Associate (NE)

Can you create synergy within a business? Start a new generation here at syncreon. We need you to improve our business as a Technical Support Specialist. This position requires a candidate who is intelligent, adaptable and possesses specific skills that will enable them to acclimate with syncreon’s growing environment.

About the Role

How you will contribute

  • Responsible for implementing standards as established by the system and network engineering teams in regard to planning and supporting the plants in the areas of  desktop, WAN, LAN , servers, and disaster recovery.
  • Provide second level diagnostic support the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation.
  • Creates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead.
  • Participate in global support on-call rotation to support the various geographic syncreon plants and location and is also available during on call support. Answers the telephone when called and is able to connect to the syncreon network within 10 minutes of notification.
  • Monitors emails for alert notifications from the service desk and resolves or escalates these as required.
  • Provides change management support during the weekend when on call.
  • Participates, enforces, and follows syncreon’s change, incident, and problem management processes and escalates, where required to the Service Desk following the predefined escalation procedure.
  • Adheres to syncreon’s security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as syncreon’s purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle.
  • Provides onsite support for new site launches and server / network refreshes.
  • Other duties as assigned.

 

Your Key Qualifications

  • A bachelor's in computer science or a combination of equivalent professional training and certifications, combined with a minimum of two years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted.
  • Solid attention to detail and the ability to create and document process and procedures.
  • Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community.
  • The ability to work within a very demanding environment and handling stress in a positive manner and maintain a high degree of confidentiality.
  • Excellent organizational and problem solving skills.
  • Ability to handle multiple tasks.
  • Strong written and verbal skills in English.
  • A strong understanding and working knowledge of desktop hardware,  operating systems and software.
  • A good understanding of network systems and protocols as well as server hardware and operating systems.

 

Compensation

syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

 

About syncreon

syncreon delivers tailored, progressive and scalable solutions to premier global automotive and technology brands, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon. We supply 3PL and 4PL solutions that adapt as quickly as industry and the marketplace evolve. For over 60 years syncreon has provided unique and innovative expertise in providing highly integrated, warehousing management, inbound to manufacturing, reverse and repair, export packing, aftermarket services, fulfilment services and transport. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities. For more information, visit www.syncreon.com

 

 

Note

Candidates chosen to move forward within the Recruitment Process, may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.


Nearest Major Market: Harrisburg

Job Segment: Technical Support, Engineer, Service Desk, Computer Science, Technology, Engineering, Customer Service, Automotive

Apply now »
Find similar jobs: