Regional Operations Manager - Data Center Cloud Services

Regional Operations Manager – Data Center Operations

Lead Mission-Critical Infrastructure Across a Growing Regional Network

About the Role

DP World is seeking an experienced and strategic Regional Operations Manager to oversee data center operations across multiple sites within a designated geographic region.

Our customers' data centers are the foundation of critical digital infrastructure, supporting the technologies and services that power businesses around the world. As Regional Operations Manager, you will be a key member of the DP World Cloud Services leadership team, responsible for ensuring operational excellence, scalability, reliability, and continuous improvement across multiple campuses.

This role requires a proven leader who can successfully manage complex operations, develop high-performing teams, drive cross-functional collaboration, and deliver measurable business results in fast-paced, high-availability environments.

What You'll Do

Regional Leadership

• Provide strategic direction and operational oversight for multiple data center sites within the region.
• Ensure alignment with global operational standards, customer expectations, and business objectives.
• Drive consistency and accountability across all regional operations.

Operational Excellence

• Lead capacity delivery, production operations, logistics, infrastructure deployment, and operational readiness initiatives.
• Establish and monitor key performance indicators to drive quality, efficiency, and reliability.
• Identify opportunities to improve operational processes, reduce costs, and increase scalability.

Team Leadership & Development

• Build, develop, and mentor high-performing operational teams.
• Foster a culture of accountability, innovation, collaboration, and continuous improvement.
• Develop future leaders through coaching, training, and succession planning.

Cross-Functional Collaboration

• Partner with Capacity Planning, Logistics, Supply Chain, Engineering, Facilities, Network Operations, Project Management, and Customer teams.
• Lead complex initiatives involving multiple stakeholders and geographic locations.
• Ensure successful coordination of regional operational priorities.

Data-Driven Decision Making

• Utilize operational data and analytics to identify trends, risks, opportunities, and performance gaps.
• Develop action plans and measurable improvement initiatives.
• Drive informed decision-making through metrics and reporting.

Growth & Scalability

• Anticipate future capacity requirements and operational challenges.
• Develop solutions that support rapid growth and infrastructure expansion.
• Contribute to long-term regional and global operational strategies.

Incident Management

• Serve as the regional escalation point during critical operational events.
• Coordinate response, communication, recovery efforts, and post-incident reviews.
• Ensure timely resolution and continuous improvement following incidents.

Process Improvement

• Standardize and optimize operational processes across all regional sites.
• Share best practices and lessons learned throughout the organization.
• Support the development of scalable global operating models.

Safety & Compliance

• Promote a culture of safety, security, and operational excellence.
• Ensure compliance with company policies, customer requirements, and regulatory standards.
• Lead by example in maintaining a safe and compliant work environment.

Qualifications

Required Qualifications

• Bachelor's degree in Engineering, Operations Management, Supply Chain, Information Technology, Business Administration, or related field; equivalent experience may be considered.
• 10+ years of operational leadership experience in data centers, critical infrastructure, logistics, supply chain, manufacturing, or high-availability technology environments.
• 5+ years of experience leading teams, including hiring, coaching, performance management, and talent development.
• Demonstrated success leading operations across multiple geographic locations.
• Experience managing large-scale cross-functional programs and initiatives.
• Strong analytical and problem-solving skills with a data-driven approach to decision making.
• Proven ability to manage multiple complex projects simultaneously.
• Excellent communication and stakeholder management skills.
• Ability to travel approximately 50%.

Preferred Qualifications

• Experience supporting hyperscale data center environments.
• Knowledge of data center logistics, inventory management, and capacity planning.
• Experience with Lean, Six Sigma, or other continuous improvement methodologies.
• Familiarity with fleet management systems, automation platforms, and operational analytics tools.
• PMP, Agile, Scrum, Lean, or Six Sigma certification.
• Master's degree in Engineering, Operations Management, Supply Chain, Business Administration, or a related discipline.