Technical Support Specialist - East Germany (m/f/d)

We are currently recruiting for a Technical Support Specialist for the Germany East Region. In this role you will be responsible for providing first and second level support for end device equipment (laptops, desktops, printers, barcode scanners), as well as implementing standards as established by the system and network engineering teams in relation to planning and supporting the plants in the areas of desktop, WAN, LAN, servers, and disaster recovery. 

Responsilibities: 

• Provide first and second level end user support in the areas relating to all end device equipment (laptops, desktops, mobile devices, printers, barcode scanners)
• Provide first and second level diagnostic support for the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation
• Create/update work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead
• Participate in global support on-call rotation to support the various geographic DP World plants, and to be available for on call support. Answers the telephone when called and able to connect to the DP World network within 10 minutes of notification
• Monitor emails for alert notifications from the service desk and resolves or escalates these as required
• Provide change management support during the weekend when on call
• Participate, enforce and follow DP World’s change, incident, and problem management processes and escalates, where required to the Service Desk following the predefined escalation procedure
• Adhere to DP World’ security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as DP World’s purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle
• Provide onsite support for new site launches and server/network refreshes

Qualifications: 

• Have a computer science qualification or the equivalent professional training and certification alongside proficient work experience within a technical field 
• Solid attention to detail and the ability to create and document process and procedures
• Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community
• The ability to work within a busy environment with a positive approach and maintain a high degree of confidentiality
• Excellent organizational and problem solving skills
• A strong understanding and working knowledge of desktop hardware, operating systems and software
• A good understanding of network systems and protocols as well as server hardware and operating systems

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for millions of people around the world. DP World is here to make trade flow better, changing what’s possible for the customers and communities we serve globally. With more than 106,500 employees across 73 countries, we are pushing trade further and faster towards a seamless supply chain that’s fit for the future. By integrating our physical infrastructure with cutting-edge technology, we create efficient end-to-end solutions, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

We’re rapidly transforming and integrating our businesses - Ports and Terminals, Economic Zones, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. 

The DP World family comprises of syncreon, Imperial and P&O.