Operations Planner

As the Operations Planner you are key to providing accurate rate quotes for nonstandard shipments, including expedited deliveries and special requirements. You will ensure on-time pickup and delivery while tracking and tracing shipments, investigate service failures and apply proper reason codes for reporting, partner with customers to resolve inventory discrepancies, exceptions, and damages. The Operations Planner is actively involved in process improvements, SOP documentation, and continuous improvement initiatives. They work in both office and warehouse environments to stay close to operations.

About the Role

How you will contribute

Provide rate quotes for nonstandard transportation, i.e. expedite shipments. Perform order registration which may include special requirements, extra labor, forklifts, cranes, etc.
Ensure on-time pickup and delivery, track and trace shipments.
Apply applicable late reason codes in accordance to Service Failure tracking and reporting
Work with customer to resolve inventory discrepancies. Follow-up with regards to exception reporting and damage assessment, communicate to customer.
Participate in process flow documentation and standard operating procedures and identify opportunities for improvement based on customer needs.
Other duties as assigned.

Your Key Qualifications

Customer service background in logistics with ability to handle problem resolution in timely manner.
Previous Telecommunication site delivery coordination experiences a plus.
Word, Excel, Outlook knowledge with strong emphasis on Excel used for tracking and analysis.
Must be able to manage inventory in an RF. Portal, and Manual system environment. This candidate will work in an office setting but will be expecting to travel to warehouse as needed.
Understand transportation modes and service levels.

We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

Nearest Major Market: Kansas City
Job Segment: Operations Manager, Telecom, Telecommunications, Operations, Technology

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