Operations Planner

North Kansas City | $25.00/hour |Brand-New Indoor, Climate-Controlled Facility

Are you ready to join a global leader in logistics and be part of something exciting right here in North Kansas City? DP World is seeking a Logistics Customer Service Coordinator to support our growing operations at our brand-new, state-of-the-art, indoor climate-controlled facility.

This is your chance to work in a fast-paced, problem-solving role where no two days are the same. If you enjoy working with customers, solving challenges, and keeping supply chains moving smoothly, we’d love to have you on our team.

What You’ll Do

• Provide accurate rate quotes for nonstandard shipments, including expedited deliveries and special requirements (extra labor, forklifts, cranes, etc.)

• Ensure on-time pickup and delivery while tracking and tracing shipments

• Investigate service failures and apply proper reason codes for reporting

• Partner with customers to resolve inventory discrepancies, exceptions, and damages

• Participate in process improvements, SOP documentation, and continuous improvement initiatives

• Work in both office and warehouse environments to stay close to operations

• Take on other projects and responsibilities as needed

What You Bring

• Strong background in customer service within logistics or transportation

• Problem-solving skills with the ability to resolve issues quickly and professionally

• Proficiency in Microsoft Office (Excel skills highly valued)

• Experience managing inventory in RF, portal, or manual systems

• Knowledge of different transportation modes and service levels

• Previous telecommunications delivery coordination experience is a plus

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.