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Technical Support Specialist - Project Engineer

Do you have experience with project management/solution implementation processes and techniques? Can you educate people, answer questions, and troubleshoot any related problems about technology-based products and services? We are looking for a Technical Support Specialist - Project Engineer, based in Hinckley, who is eager to work in a fast-paced environment and multi-task. 

About the Role

How you will contribute

  • Management and support of Microsoft SCCM/Windows environment and provide technical support and guidance.
  • Review of desktop vulnerabilities, testing and deployment of patches and software for all endpoint devices, troubleshooting software and application installations.
  • Plan/coordinate deployments to all endpoints enterprise-wide.
  • Creation, deployment and maintenance of OS images through SCCM.
  • Working with application owners on remediation of vulnerable software through SCCM updates.
  • Keeping track of all work assigned and ability to provide daily updates to management.
  • Actively leads one or more Project Management Office (PMO) continuous improvement activities.
  • Collaboration with Desktop Support Team to address/resolve enterprise-wide end user computing issues.
  • Act as an initial escalation point for TSS before issues are escalated to TL's.
  • Launch planning and Launch site support as required with Travel.
  • Act as the lead for joint projects with SE and NE teams.
  • Maintain and manage Standard hardware requirements in consultation with leadership.
  • Generate reports for hardware and software inventories, new or aged vulnerabilities, etc.
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
  • Coordinate with internal resources and third parties/vendors for the flawless execution of projects.
  • Ensure that all projects are delivered on-time, within scope and within budget.
  • Perform other related duties as assigned.


  • Experience with project management/solution implementation processes and techniques.
  • Ability to work in a fast-paced environment and multi-task.
  • Strong problem solving, documentation and communication skills.
  • Ability to proactively escalate issues to appropriate levels of management in the organization.
  • Strong with PowerShell and scripting.
  • Excellent written and verbal communication skills and detail oriented.
  • Solid organizational skills including attention to detail and multitasking skills.
  • Weekend and night shift flexibility required due to some projects requiring site downtime support.     
  • SCCM management experience required.


Education and Experience

  • Bachelor's Degree in a relevant field of study or equivalent work experience.
  • 5 years hands on experience managing mid-to-large scale projects.


At syncreon we are fully committed to the health and safety of our employees. We have full prevention and mitigation processes in place, including cleaning and sanitization practices, as well as screenings, masks and social distancing. syncreon complies with national, state and local orders.


syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.


About syncreon
syncreon delivers tailored, progressive and scalable solutions to premier global automotive and technology brands, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon. We supply 3PL and 4PL solutions that adapt as quickly as industry and the marketplace evolve. For over 60 years syncreon has provided unique and innovative expertise in providing highly integrated, warehousing management, inbound to manufacturing, reverse and repair, export packing, aftermarket services, fulfillment services and transport. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities. For more information, visit www.syncreon.com.


Candidates chosen to move forward within the Recruitment Process may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.

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