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Operating Systems Coordinator - JDA Super User Lead

We are looking for a Operating System Coordinator - Lead,  in Fairburn, to Act as the site expert on warehouse management systems (WMS), responsible for day-to-day system maintenance and troubleshooting. First point of contact for assistance, questions, issues, etc. at the operations level. Work with Operations teams, IT, and Engineering groups to ensure optimal configurations for WMS conversions, enhancements, and new business requirements. Work with other departments to support initiatives that may interface with WMS systems


Essential Functions

  • Provide on-site management training to sites in preparation for WMS and any related interfaces or ancillary systems Implementations.
  • Provide on-site detailed training to all facility personnel in preparation for WMS and any related interfaces or ancillary systems implementations.  This includes but is not limited to Office staff, Supervisors, Wave Planners, Inventory Control, Site Management and Operators.  
  • Provide on-site support for go-lives.  Escalate issues to facility and management as necessary.  
  • Troubleshoot and resolve support requests related to WMS or any related interfaces or ancillary systems. 
  • Liaise with and escalate to configuration specialists, quality specialists, developers or other application or infrastructure support as necessary.  
  • Play an active role in developing, maintaining and documenting WMS and any related interfaces or ancillary systems processes and procedures.  This includes general Standard Operating Procedures (SOPs) as well as site or customer specific processes and procedures.
  • Assist with configuration and testing tasks as needed.
  • Participate in weekly team meetings and other meetings as necessary.
  • Participate in the on-call rotation as deemed necessary.
  • Other duties as requested.
  • Play an active role in developing, maintaining and documenting WMS processes and procedures.  This includes general SOP’s as well as customer specific processes at the site level.
  • Troubleshoot and resolve support requests related to the WMS or any related interfaces or ancillary systems
  • Serve as a liaison between IT and the site team on WMS issues
  • Play an active role in maintaining training, re-training, new hire training at the operations level
  • Support WMS site Super User team by participating in Super User meetings
  • Assist other departments by participating in meetings and/or testing related to projects impacting the site, as requested
  • Assist in training/support at other site WMS conversions/start ups
  • Reviews and maintains accuracy of Labor Management System, by assuring team is following correct procedures in daily and weekly WFM tasks.


Qualifications & Experience

Education, Training & Professional Experience:

  • High School Diploma or equivalent
  • 3+ years of customer service and WMS experience required
  • 3+ years of Warehouse Execution System (WES) experience preferred
  • Super User experience preferred
  • Proficient computer skills, experience in MS Office, including Word, Excel, Access, and PowerPoint
  • Knowledge of Warehouse Management Systems (Red Prairie/JDA WMS a plus)


Physical Requirements & Abilities

The physical demands described below are representative of those that must be met to successfully perform the essential functions of the job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.


  • Requires the ability to sit for long periods of time, with frequent interruptions
  • Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
  • Requires manual dexterity with normal hand and finger movements for typical office work
  • Talking, hearing, and seeing are important elements of completing assigned tasks
  • Requires frequent travel by automobile and airplane up to 75% of the time
  • Required to visit facility operations in temperatures at or below freezing
  • Frequently carries loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
  • Requires the use of various electronic tools
  • Occasionally works evenings or weekends in order to complete objectives or to attend meetings 
  • Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
  • Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management


At syncreon we are fully committed to the health and safety of our employees. We have full prevention and mitigation processes in place, including cleaning and sanitization practices, as well as screenings, masks and social distancing. syncreon complies with national, state and local orders.


syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.


About syncreon
syncreon delivers tailored, progressive and scalable solutions to premier global automotive and technology brands, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon. We supply 3PL and 4PL solutions that adapt as quickly as industry and the marketplace evolve. For over 60 years syncreon has provided unique and innovative expertise in providing highly integrated, warehousing management, inbound to manufacturing, reverse and repair, export packing, aftermarket services, fulfilment services and transport. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities. For more information, visit www.syncreon.com.


Candidates chosen to move forward within the Recruitment Process, may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.

Nearest Major Market: Atlanta

Job Segment: Engineer, Supply, Facilities, User Experience, Engineering, Operations, Automotive, Technology