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Customer Service Representative

We are looking for an experienced Customer Service Representative, based in Fairburn, GA. You will be responsible for assisting in improving performance, productivity, and efficiency through the implementation of effective methods and strategies created by the Customer Service Manager. It's an exciting time to join the syncreon team!

About the Role

How you will contribute

  • Owning, logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict SLA’s.
  • Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant syncreon & customer teams and tracked through to resolution.
  • Compiling, reviewing and actioning reporting suites for our key account customer and syncreon business per KPI requirements.
  • Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented and submitted to the customer.
  • Carrier management including tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise.
  • Carrier performance reporting against agreed KPI’s and actioning trends for root cause & corrective actions.
  • Participating in weekly carrier & customer task meetings along with monthly reviews & QBR’s.
  • Self-billing including compiling and managing all billing activities for all carrier and customer transactions.
  • Providing daily/weekly/monthly reporting suite from the syncreon TMS system per required customer & carrier customised reporting requirements.
  • Participating in syncreon control tower / customer projects.
  • Being the voice of the customer.


Your Key Qualifications

  • Fluency in oral & written English is essential.
  • 2 years’ work experience in a high tech customer services and logistics’ environment.
  • Excellent knowledge of the Microsoft office suite, with proven reporting & presentation skills.
  • Responsiveness in dealing with Customer requests.
  • Attention to detail for billing, process analysis, customer complaints investigations & reporting activities.
  • Excellent interpersonal skills.
  • Ability to work as part of a team and assist other team members during peak volume periods
  • Experience in carrier network management.


syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.


About syncreon
syncreon delivers tailored, progressive and scalable solutions to premier global automotive and technology brands, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon. We supply 3PL and 4PL solutions that adapt as quickly as industry and the marketplace evolve. For over 60 years syncreon has provided unique and innovative expertise in providing highly integrated, warehousing management, inbound to manufacturing, reverse and repair, export packing, aftermarket services, fulfilment services and transport. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities. For more information, visit www.syncreon.com.


Candidates chosen to move forward within the Recruitment Process, may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.