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  Job Details

Customer Service Manager

We are looking for an experienced Customer Service Manager, based in Fairburn, GA, to plan, direct and coordinate the Customer Service Departmental functions at the facility. You will be responsible for improving performance, productivity, and efficiency through the implementation of effective methods and strategies. It's an exciting time to join the syncreon team!

About the Role

How you will contribute

  • Responsible for the smooth day to day running of the department including all areas of customer service, KPI’s, Planning, administration, RMA administration, Supervision of Staff, Coaching and maintaining the highest possible level of customer satisfaction.  
  • Liason with all operational departments to ensure smooth information flow to and from the client
  • Provide on time and accurate KPI’s and other information to the Operation Manager, Operations Director / Senior Management Team and client
  • Ensure that client complaints are handled within 24 hours and escalated to the Operation Manager for sign off when completed and then drive forward continuous improvements throughout the operation from customer oriented issues.
  • Ensure all work instructions and standard operating procedures are up-to date and available for all staff in the department
  • Other duties as assigned.

 

Your Key Qualifications

  • Experience in a similar role preferably in a Logistic environment’s
  • High Proficiency in MS Office (Excel, Power-point, Visio and Word)
  • Excellent communication. presentation and relationship building skills 
  • Ability to work under pressure and work within and adapt to a dynamic working environment

At syncreon we are fully committed to the health and safety of our employees. We have full prevention and mitigation processes in place, including cleaning and sanitization practices, as well as screenings, masks and social distancing. syncreon complies with national, state and local orders.

 

Compensation
syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

 

About syncreon
syncreon delivers tailored, progressive and scalable solutions to premier global automotive and technology brands, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon. We supply 3PL and 4PL solutions that adapt as quickly as industry and the marketplace evolve. For over 60 years syncreon has provided unique and innovative expertise in providing highly integrated, warehousing management, inbound to manufacturing, reverse and repair, export packing, aftermarket services, fulfilment services and transport. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities. For more information, visit www.syncreon.com.

 

Note
Candidates chosen to move forward within the Recruitment Process, may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.


Nearest Major Market: Atlanta

Job Segment: Manager, Supply, Management, Automotive, Operations