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  Job Details

Operations Manager

Position Summary

The Operations Manager is responsible for leading and managing all aspects of warehouse and logistics operations within a third-party logistics (3PL) environment. This role oversees multiple functional areas, ensures operational excellence, and drives performance against key metrics including safety, service, quality, and cost. The Operations Manager partners closely with customers and internal stakeholders to ensure service level agreements (SLAs) are consistently achieved while fostering a culture of continuous improvement.

Key Responsibilities

  • Lead and oversee daily warehouse operations including inbound, outbound, inventory control, and value-added services

  • Manage, develop, and mentor a team of supervisors and warehouse personnel to achieve operational goals

  • Ensure consistent execution of client requirements and adherence to SLAs and KPIs

  • Drive operational performance through data analysis, reporting, and process optimization

  • Develop and implement strategies to improve productivity, efficiency, and cost control

  • Collaborate directly with customers to maintain strong relationships, address concerns, and identify growth opportunities

  • Oversee workforce planning, labor forecasting, and scheduling to align with business demands

  • Ensure compliance with safety regulations, company policies, and OSHA standards; promote a safety-first culture

  • Lead continuous improvement initiatives, including Lean and Six Sigma methodologies where applicable

  • Manage inventory accuracy through effective controls, audits, and cycle count programs

  • Coordinate with cross-functional teams such as transportation, customer service, and HR to support overall operations

  • Oversee budget management, cost control, and financial performance of the operation

  • Handle escalation of operational issues and lead root cause analysis to prevent recurrence

Qualifications

  • Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field preferred

  • 5–8+ years of experience in warehouse, distribution, or logistics operations, preferably within a 3PL environment

  • 3–5+ years of leadership experience managing supervisors or multiple teams

  • Strong understanding of warehouse operations, inventory management, and distribution processes

  • Experience with Warehouse Management Systems (WMS) and data analysis tools (Excel, reporting systems)

  • Proven ability to manage KPIs, budgets, and operational performance

  • Strong leadership, communication, and interpersonal skills

  • Ability to thrive in a fast-paced, customer-driven environment

  • Strong problem-solving and decision-making capabilities

Preferred Qualifications

  • Experience managing multi-client operations in a 3PL setting

  • Lean, Six Sigma, or continuous improvement certification

  • Experience with automation or advanced warehouse technologies

  • Bilingual (English/Spanish) is a plus

Physical Requirements

  • Ability to walk and stand for extended periods within a warehouse environment

  • Occasional lifting of up to 50 lbs

  • Comfortable working in varying warehouse conditions

Work Environment

  • Fast-paced distribution center or warehouse setting

  • Interaction with material handling equipment and operational teams

  • High level of accountability for operational performance and customer satisfaction

 

About the Role

How you will contribute

  • Manage the daily activities of a logistics operation to maximize scheduling and delivery of commodities to the customer.
  • Interface with customer to ensure smooth -coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases.
  • Enact contingency plans as needed; escalate and direct activities during system problems, disasters, etc.; identify potential problems, troubleshoot, escalate issues to local and senior management, and participate in post-mortem analysis of problems providing input for future process improvements.
  • Review ongoing performance results to targets. Take corrective measures with authorization, escalate as needed
  • Responsible for providing effective leadership to the Warehouse Managers and/or team, enforcing company standards, act as a role model.
  • Other duties as assigned.

 

Your Key Qualifications

  • Bachelor’s degree in business, engineering, or related field preferred.
  • Progressive experience performing professional level operational and plant management duties; preferably in automotive or logistics industry.
  • Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to write documents using original or innovative techniques or style. Ability to make effective and persuasive presentations on controversial or complex topics to top management and customer.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
 
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
The DP World family comprises of syncreon, Imperial and P&O.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.


Nearest Major Market: Salt Lake City
Job Segment: Logistics, Six Sigma, Supply Chain Manager, Lean Six Sigma, Operations Manager, Operations, Management

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