Service Desk Specialist (m/f/d)

Are you interested to work in a central role in a dynamic growing organization? Can you educate people, answer questions, and troubleshoot any related problems about technology-based products and services? We are looking for a Service Desk Technician, based Duisburg, Germany, to solve technical problems and provide support for all assigned areas.

How you will contribute

• Provisioning of user accounts in Active Directory, MS Exchange, TEAMS and Unix;
• Resolve 1st level technical issues and work with other IT members to assist in resolving issues at higher levels;
• Deployment of PC desktops and laptops to include imaging, application installation and data transfers;
• Performs minor desktop hardware repair for PC equipment and peripherals that aren’t covered under warranty or by a 3rd party maintenance agreement;
• Log and track support calls and identify issues that require urgent attention and escalate them appropriately;
• Identify trends in support calls and notify the Service Desk of increasing trends and unusual or repeated activity;
• Handle all issues in a timely manner and ensure customer satisfaction;
• Document resolutions and update the knowledge base accordingly;
• Experience in the use of Jira service desk, system centre operations manager, SolarWinds Orion, SCCM; PRTG would be advantageous.

Your Key Qualifications

• Great attention to detail and the ability to follow documented processes and procedures;
• Exceptional verbal and written communication skills with the ability to update documentation;
• Excellent organizational skills and the ability to handle multiple tasks at one time;
• Able to work independently when required;
• Required to work weekends and holidays as needed;
• Fluent in English and German 

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

We are the leading provider of worldwide smart end-to-end supply chain logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. Both syncreon and Imperial are part of our family. 
 
We deliver these services through an interconnected global network of 295 business units in 78 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work. 
Our dedicated, diverse and professional team of more than 97,657 from 158 nationalities are committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership. 

We think ahead, anticipate change and deploy industry-leading digital technology to further broaden our vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
 
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.