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ITSM Administrator / Atlassian Specialist

We are currently recruiting for an ITSM Administrator/Atlassian Specialist to assist the business with integrating systems, automating processes and achieving efficiencies. This typically ranges from providing expert guidance and solution design to "hands-on" work with product setup, migrations, upgrades and performance tuning. The role is preferably based in Dublin however we can accommodate candidates from the UK also.




About the Role



How you will contribute


Within the role of ITSM Administrator, you will perform both short and long term support and development of our Jira and Confluence instances. You will work alongside our IT and development teams to coordinate the server, administration and development activities to provide a reliable, state-of-the-art Jira and Confluence environment that is customised to the business requirements.



Key Duties and Responsibilities:

  • Take technical ownership of the Jira service desk and Confluence instances across the business
  • Keep systems up to date, maintain live and test environments, testing upgrades and changes and implementing them post evaluation, within the live system
  • Perform regular clean-ups to keep the systems performant



Providing day-to-day Support, to include:

  • Providing application support to end-users
  • Creation of complex workflows, project workflows, field configurations, screen schemes, permission schemes and notification schemes
  • Managing user permissions
  • Creation of dashboards for ticket assignments and reporting
  • Creation of SLA reports to demonstrate KPI effectiveness and efficiencies
  • Review and recommend plug-ins that provide enhanced functionality and reporting
  • Create and maintain technical documentation and user-guides



Your Key Skills:

  • Prior working experience as an ITSM administrator/specialist with at least 2 years of experience working in mid-size or large multi project environment
  • Experience in performing installations, upgrades, and migrations of an ITSM solution
  • Experience setting up of projects for multi-discipline teams - customising workflows, permissions, screens and issues types specific to team requirements
  • Scripting used by automations and post functions, Groovy and JS
  • Additional prior experience in using PostgreSQL, mySQL and JQL is required
  • Strong communication and interpersonal abilities
  • Define, manage and communicate best practices, so we have consistent templates and approaches across the board
  • Experience in server/DB maintenance activities of an ITSM solution



Desired Skills:

  • Several years of demonstrable experience developing, maintaining and supporting an ITSM solution, preferably with Atlassian Jira servicedesk
  • A Strong understanding of ITIL processes and experience of implementing them systematically




At syncreon we are fully committed to the health and safety of our employees. We have full prevention and mitigation processes in place, including cleaning and sanitisation practices, as well as screenings, masks and social distancing measures. syncreon complies with national, state and local orders and aligns with the guidelines.



syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.


About syncreon

syncreon delivers tailored, progressive and scalable solutions to premier global automotive and technology brands, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon. We supply 3PL and 4PL solutions that adapt as quickly as industry and the marketplace evolve. For over 60 years syncreon has provided unique and innovative expertise in providing highly integrated, warehousing management, inbound to manufacturing, reverse and repair, export packing, aftermarket services, fulfilment services and transport. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities. For more information, visit www.syncreon.com


Candidates chosen to move forward within the Recruitment Process, may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.

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