Job Details

Supervisor, Customer Service

DPWorld delivers tailored, scalable and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years.

 

We are looking for a Customer Service Supervisor to work on 3PL Operations for a Telecom Giant. This is day shift role and experience in lean/ 5S or Continous Improvement is a must. 

  • Experience in a logistics environment
  • Proven track record independently managing day to day customer opereations and leading a team of logistics coordinators.
  • Experience working successfully and on your initiative with key account management staff and be experienced in handling complaints and managing difficult situtations in a patient, calm and effective way.
  • Good computer and reporting skills, an awareness of financial management and principles.
  • The ability to Speak Korean will be a plus

About the Role

How you will contribute

  • Lead the customer services team which handle customer queries, escalations & a large volume of day to day reports through the life cycle of customer orders.
  • Build a close working relationship with the Key Account control tower staff staffing through understanding their day to day business requirements and servicing accordingly.
  • Ensure a large number of customer & carrier performance reports are completed weekly/monthly and submitted on time and with accurate content.
  • Other duties as assigned.

 

Your Key Qualifications

  • Experience in a Logistics environment
  • Proven track record independently managing day to day customer delivery operations.
  • Experience working successfully and on your own initiative with key account management, staff and be experienced in handling complaints and managing difficult situations in a patient, calm and effective way.
  • Good computer & reporting skills, an awareness of financial management and principles.

Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

 

About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.  

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.


By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Logistics, Supply Chain, Telecom, Telecommunications, Manager, Operations, Technology, Management