Technical Support Specialist (NE)

Are you knowledgeable about computer systems, electronic systems, and software applications? Can you educate people, answer questions, and troubleshoot any related problems about technology-based products and services? We are looking for a Technical Support Specialist, based in Charlotte, NC to solve technical problems and provide support for all assigned areas.

About the Role

How you will contribute:

Responsible for implementing standards as established by the system and network engineering teams in regard to planning and supporting the plants in the areas of desktop, WAN, LAN , servers, and disaster recovery.
Provide second level diagnostic support the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation.
Creates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead.
Participate in global support on-call rotation to support the various geographic syncreon plants and location and is also available during on call support. Answers the telephone when called and is able to connect to the syncreon network within 10 minutes of notification.
Monitors emails for alert notifications from the service desk and resolves or escalates these as required.
Provides change management support during the weekend when on call.
Participates, enforces, and follows DP World's change, incident, and problem management processes and escalates, where required to the Service Desk following the predefined escalation procedure.
Adheres to DP World's security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as DP World's purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle.
Provides onsite support for new site launches and server / network refreshes.
Other duties as assigned.

Your Key Qualifications:

An Associate's degree in computer science or a combination of equivalent professional training and certifications, combined with a minimum of two years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted.
Solid attention to detail and the ability to create and document process and procedures.
Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community.
The ability to work within a very demanding environment and handling stress in a positive manner and maintain a high degree of confidentiality.
Excellent organizational and problem solving skills.
Ability to handle multiple tasks.
Strong written and verbal skills in English.
A strong understanding and working knowledge of desktop hardware, operating systems and software.
A good understanding of network systems and protocols as well as server hardware and operating systems.

Desirable, but not required:

Experience with supporting Active Directory, Office 365 Enterprise support, Tanium, Microsoft SCCM, zScaler, Crowdstrike.

Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World
We are the leading provider of worldwide smart end-to-end supply chain logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. Both syncreon and Imperial are part of our family.

We deliver these services through an interconnected global network of 295 business units in 78 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.

Our dedicated, diverse and professional team of more than 97,657 from 158 nationalities are committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership.

We think ahead, anticipate change and deploy industry-leading digital technology to further broaden our vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

Nearest Major Market: Charlotte
Job Segment: Technical Support, Logistics, Supply Chain, CSR, Network Engineer, Technology, Operations, Management, Engineering

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