Job Details

Center of Excellence (CoE) Organization, Talent & Development: Americas

Are you looking for your next career move in Human Resources? DP World is seeking a bilingual (English & Spanish)  Center of Excellence (CoE) Organization, Talent & Development: Americas in Charlotte, NC. In this role you will drive the strategy and delivery of broad organization development and talent programs. This role will provide substantial opportunity for both vision and execution as we further develop the talent management function for the organization. This role will partner with business leaders, Managers and HR partners and external organizations to deliver best-in-class, comprehensive leadership and management experiences to enable leaders and create a future talent pipeline.


About the Role 


How you will contribute

  • Build a CoE that drives organizational development & planning in partnership with the People Director for Americas and the regional management team in order to drive growth and implement the people strategy. Ensure that a systematic cycle of people processes are rolled out across the Americas region including performance management, talent reviews, succession planning, and development gaps analysis. Develop OD practices that enable an inclusive and diverse culture.
  • Drives plans to build a leadership bench for the region ensuring career paths and development plans are implemented and part of an overarching retention strategy.
  • Leads processes for organizational structure design with business across the Americas region:
    • Reviews and maintains the rules for the span of control and layers in different business units.
    • Conducts regular reviews of the organizational structure and recommends changes to make the organization more efficient.
    • Oversees the development and maintenance of organization design/creation, by understanding the business’ operations and best practice.
    • First point of contact for leading the due diligence for any new M&A and ensuring a clear handover to the respective business.
  • Leads continuous improvements while building the Organization Design practices and policies, and strategies within the overall guidelines of Performance & talent development:
    • Manages and leads people review process across the Americas, by implementing a clear operating rhythm and regular review of customers’ needs, analyzing, and recommending necessary changes.
  • Drives Performance Management of DP World and identifies opportunities for performance improvements aligned to global strategy:
    • Drives and manages the development and implementation of DP World’s performance management systems.
    • Reviews organizational goals and strategy to relate with preferred organizational outcomes in terms of service quality, cost or timelines and insures alignment in the performance management.
    • Provides ongoing support to ensure that performance management systems are being used to effectively manage operations work processes and individual performances and to identify and manage operational risks.
    • Analyses and reports on performance management results and measurements and provide recommendation for process improvements and program initiatives.
  • Utilizes modern HR Technology and Systems to achieve key Organization Design engagement across the organization.
  • Leads initiative programs that will enhance culture of engagement and growth across DP World in the region.
  • Liaises with key departments to deliver OT&D strategy including some of the below:
    • D&I strategy with a focus on female development.
    • Talent and development of existing employees.
    • Driving connection with schools and universities to develop the pipeline.
    • Review of existing policies and procedures in line with legislation and our EVP.
    • Laser focus on how we drive retention and attraction in our industry within Americas.
  • Responsible for the management and leadership of an engaged team and promoting collaboration.
  • Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviors in harmony with DP World’s values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies.
  • Perform other related duties as assigned.

Your Key Qualifications

  • 12 – 15 years of experience working in Leadership Development and / or HR related discipline.
  • Ability to speak both English and Spanish fluently. 
  • Extensive knowledge of Adult Learning Theory, Instructional Strategies and Learning Assessments.
  • A thought leader in the leadership development field with a natural curiosity for leveraging leading edge practices across multiple fields and industries.
  • Demonstrated ability to translate business strategies into critical talent & workforce strategies/initiatives.
  • Demonstrated performance in leadership development strategy, design and implementation.
  • Ability to establish strong presence with executives at all levels.
  • The ideal candidate is an accomplished, high energy, collaborative leader who has experience working with managers and leaders at all levels, and a proven track record of building a progressive leadership development strategy.


  • Strong communication skills - You are an exceptional listener.  You communicate clearly.  You write exceptionally well and you speak eloquently. You can explain just about anything to anyone.  You’re comfortable on the phone or to groups of people – at any level.  You are incredibly tactful when delivering the facts.   
  • Problem solving - You enjoy solving problems.  Getting to the root cause.  You love taking on difficult challenges and finding creative, innovative solutions.  You don’t get flustered easily.  If you don’t know the answer, you’ll dig until you find it.
  • Detail oriented - You pay strong attention to the details as it is one of your core qualities.  As far as you are concerned, anything worth doing is worth doing right, every single time.  You stay focussed and nothing falls through the cracks on your watch. 
  • Exceptional critical thinking skills; you can identify gaps in logic and underlying causes of issues; You think on your feet.  You like learning new things, and you can learn quickly.
  • Strong collaborator - You can work independently because you self-manage, with limited direction and guidance, but you also enjoy collaborating across dynamic and multi-cultural teams and are personable, helpful and incredibly organized.
  • Results oriented - You are proactive in handling competing priorities and meet your deadlines and commitments; you always demonstrate a “can do” positive attitude.
  • Confidentiality - You consider and protect the confidentiality of company data at ALL times.
  • IT skills - You are highly proficient in the full Microsoft Office Suite: Word, Excel, Powerpoint and Visio.
  • Flexibility to travel - You are ready to travel between 25% of the time across the region.
  • Languages - You speak and write fluent English and Spanish – additional languages are a bonus.

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World
We are the leading provider of worldwide smart end-to-end supply chain logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. Both syncreon and Imperial are part of our family. 
We deliver these services through an interconnected global network of 295 business units in 78 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work. 

Our dedicated, diverse and professional team of more than 97,657 from 158 nationalities are committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships – with governments, shippers, traders, and other stakeholders along the global supply chain – relationships built on a foundation of mutual trust and enduring partnership. 

We think ahead, anticipate change and deploy industry-leading digital technology to further broaden our vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

Nearest Major Market: Charlotte

Job Segment: Logistics, Supply Chain, CSR, Performance Management, Database, Operations, Management, Human Resources, Technology