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Technical Support Specialist (TSS)

Grow your career as we continue to grow our business!
syncreon are a global 3rd party logistics partner and we are excited to announce we are creating new job opportunities to be based at our facility, on Avro Business Park, Burton on Trent which will ‘go live’ in September 2022.


Working for us as a Technical Support Specialist, you will be part of our team, servicing our customer, referred to as one of the world’s most valuable brands.

Come and join our world and let us be part of yours!


About the Role

  • Provide first and second level end user support in the areas relating to all end device equipment (laptops, desktops, mobile devices, printers, barcode scanners).
  • Provide first and second level diagnostic support for the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation
  • Create/update work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead
  • Participate in global support on-call rotation to support the various geographic syncreon plants, and to be available for on call support. Answers the telephone when called and able to connect to the syncreon network within 10 minutes of notification
  • Monitor emails for alert notifications from the service desk and resolves or escalates these as required
  • Provide change management support during the weekend when on call
  • Participate, enforce and follow syncreon’s change, incident, and problem management processes and escalates, where required to the Service Desk following the predefined escalation procedure
  • Adhere to syncreon’s security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as syncreon’s purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle
  • Provide onsite support for new site launches and server/network refreshes
  • Other duties as assigned.

Knowledge and Skills Required

  • Have a computer science qualification or the equivalent professional training and certification alongside proficient work experience within a technical field
  • Solid attention to detail and the ability to create and document process and procedures
  • Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community
  • The ability to work within a busy environment with a positive approach and maintain a high degree of confidentiality
  • Excellent organizational and problem solving skills
  • A strong understanding and working knowledge of desktop hardware, operating systems and software
  • A good understanding of network systems and protocols as well as server hardware and operating systems

At syncreon we are fully committed to the health and safety of our employees. We have full prevention and mitigation processes in place, including cleaning and sanitization practices, as well as screenings, masks and social distancing. syncreon complies with national, state and local orders.


syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.


About syncreon
At syncreon, we partner with customers, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon to provide specialized logistics, operational excellence and value added solutions in: Fulfillment, eCommerce & Value-Add Solutions, Manufacturing Support & Assembly Services, Export Packing, Transportation Management and Reverse, Repair & Service Parts.

We specialize in the design and operation of supply chain solutions for Automotive, Technology, Consumer Home Products, Industrial, Healthcare & MedTech companies. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities.


Candidates chosen to move forward within the Recruitment Process may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.

Job Segment: Logistics, Technical Support, Supply Chain, Facilities, Network Engineer, Operations, Technology, Engineering