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Product Solutions Director - Reverse & Repair

We are currently seeking a Product Solutions Director - Reverse & Repair to support and accelerate growth in our existing business and current end-markets as well as broaden the solution offerings into adjacent markets. This senior level position will report in at the executive level and lead matrix/cross functional teams across the organization. The ideal candidate will come from an Operations/Sales/Solutions background and experience in the Reverse and Repair Service market and an understanding of targeted markets, industries and potential customers. 

About the Role

How you will contribute 

  • Design, develop and refresh a comprehensive multi-year strategy for the Reverse & Repair product service offerings.
  • Define target market and competitor landscape.
  • Research capabilities required to be best in class in chosen core solution/targeted end markets.
  • Engage existing internal stakeholders (Operations, IT, Engineering, Sales, Marketing) to address capability gaps and define Go-to-Market strategy.
  • Deploy Go-to-Market strategy. 
  • Ownership of the capability roadmap for the service offerings.
  • Partner with Operations to develop required capabilities where gaps exist etc.
  • Once in sustaining mode, responsible for support sales opportunities, refreshing the strategy annually & support of M&A strategy.
  • Act as steward for the Reverse & Repair service line. Own the service ‘roadmap’ of capabilities that support growing the size of the Reverse & Repair business.
  • Drive customer and market requirements into Engineering and Operations to achieve enhanced capabilities that garner new customers and further penetrate existing customers.
  • Stay current on market evolution in terms of both competitive offerings and customer trends and requirements.
  • Liaison with Sales, Operations and Marketing teams to craft strategies to win new business and help close deals.

Your Key Qualifications

  • 15+ years of relevant experience.
  • Bachelor's degree in Logistics & Supply-Chain, Business Administration, Marketing or other relevant field.
  • Engineering expertise in continuous improvement and lean, and managing a team of engineers.
  • Experience developing engineering solutions in response to RFQs to win new business.
  • Experience in creating Go-to-Market Strategy in Reverse & Repair, knowledgeable in this industry/area beyond our current portfolio.
  • Experience working in the Reverse Logistics, with an understanding of the targeted markets and customers to pursue for accelerated growth.  
  • Willingness to travel at 25-30%.

At syncreon we are fully committed to the health and safety of our employees. We have full prevention and mitigation processes in place, including cleaning and sanitization practices, as well as screenings, masks and social distancing. syncreon complies with national, state and local orders.


syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.


About syncreon
syncreon delivers tailored, progressive and scalable solutions to premier global automotive and technology brands, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon. We supply 3PL and 4PL solutions that adapt as quickly as industry and the marketplace evolve. For over 60 years syncreon has provided unique and innovative expertise in providing highly integrated, warehousing management, inbound to manufacturing, reverse and repair, export packing, aftermarket services, fulfilment services and transport. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities. For more information, visit www.syncreon.com.


Candidates chosen to move forward within the Recruitment Process, may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.

Nearest Major Market: Rockford

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