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  Job Details

Incident Manager

Do you have experience in an Incident Management role? Experience overseeing a team?  We are seeking an experienced Incident Manager in Auburn Hills, MI to oversee our Corporate Service Desk. Apply today if you are interested in learning more! 

About the Role


  • Responsible for the hands-on execution and oversight of Incident Management as a part of a global Service Desk team
  • Day to day interaction with team-mates and colleagues across regions
  • Supervision, training, mentoring and scheduling of team-mates both in Dublin, and other regions
  • ITIL practitioner who will lead major Incident, Problem & Change management along with other core components of the ITIL framework
  • Management of all Major Incidents during normal office hours and on a rota for out of hours support
  • Co-ordinate rapid response to major incidents, ensuring that appropriate action is taken to investigate and resolve
  • Deliver regular, on time, reports and updates to Senior Management, operational staff, and leadership
  • Conduct root cause analysis and corrective action meetings with relevant support teams

Core skills:

  • Bachelor's in computer science or a combination of equivalent professional training and certifications, combined with a minimum of 3 years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted.
  • Experience in performing Major Incident Management, Change & Problem management
  • ITIL Certification and/or proven experience in an incident management position
  • Demonstrated competency in I.T, such as knowledge of Cloud computing, Network topologies, Exchange & Active Directory Administration, Jira ServiceDesk Administration, Monitoring Solutions
  • Excellent communication skills both verbal and written; must be able to appropriately, convey ideas, concerns, and opinions across differing levels of management
  • Be proactive, enthusiastic, flexible and results-driven and with attention to detail
  • A team player who must be able to work under pressure, multitask, use initiative
  • A disciplined professional capable of working in a very demanding, fast-paced environment


syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.


About syncreon
syncreon delivers tailored, progressive and scalable solutions to premier global automotive and technology brands, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon. We supply 3PL and 4PL solutions that adapt as quickly as industry and the marketplace evolve. For over 60 years syncreon has provided unique and innovative expertise in providing highly integrated, warehousing management, inbound to manufacturing, reverse and repair, export packing, aftermarket services, fulfilment services and transport. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities. For more information, visit www.syncreon.com


Candidates chosen to move forward within the Recruitment Process, may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.