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IT Technical Support Manager

SYNCREON is looking for their next great Technical Services Manager based in Auburn Hills, MI. This is a local role with global impact and will require the ideal candidate to manage a geographically dispersed team of level 2 and level 3 IT professionals. Our TSS Manager and team are responsible for managing various enterprise wide projects and& initiatives of the IT organization and the greater company at large. If you enjoy solving complex technical problems while working to implement new technology in a global organization, we encourage you to apply today!

 

About the Role

How you will contribute

  • Responsible for TSS Team Leadership and training for Plant IT resources on processes and procedures.
  • Develop, communicate, and drive standards for IT end devices across all business verticals, while coordinating with the TSS Manager to ensure clear global standards are being maintained. 
  • Drive second line support initiative to reduce support calls across the organization
  • In conjunction with TSS Manager evaluate and develop standards for IT 2nd level support group including work instructions, how-to’s and knowledge base development.
  • Direct interface with syncreon external customers including managing IT Infrastructure solutions and representing syncreon overall, syncreon IT, and the syncreon management team.
  • Driving both business and IT projects to ensure goals and deadlines are met and act as an escalation point for project managers to review progress and activities.
  • Support and drive IT processes within the TSS team including the following: change management, incident management, problem management and IT purchasing.
  • Responsible for business development support by providing feedback and reviews for the IT infrastructure aspects of new business bids and defining new concept IT solutions and provide costing’s to support all new business submissions.
  • Responsible for contracts and vendor management.
  • Other duties as assigned.

 

Your Key Qualifications

  • A bachelor’s or master’s degree in computer science, business administration or commerce or a combination of equivalent professional training and certifications, combined with a minimum of five years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted.
  • Experience in leadership role and / or completion of a professional development program in supervision and personnel management may be required. Experience managing large distributed team.
  • Experience with a Customer care environment and conflict resolution.
  • Experience within a technical support environment.
  • Maintain practitioner knowledge of new and current end device technologies for the purposes of maintaining syncreon operational and IT strategic objectives.

 

Compensation
syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

 

About syncreon
syncreon delivers tailored, progressive and scalable solutions to premier global automotive and technology brands, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon. We supply 3PL and 4PL solutions that adapt as quickly as industry and the marketplace evolve. For over 60 years syncreon has provided unique and innovative expertise in providing highly integrated, warehousing management, inbound to manufacturing, reverse and repair, export packing, aftermarket services, fulfilment services and transport. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities. For more information, visit www.syncreon.com

 

Note
Candidates chosen to move forward within the Recruitment Process, may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.


Nearest Major Market: Detroit

Job Segment: Technical Support, Information Technology, IT Manager, Business Development, Manager, Technology, Sales, Management