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2nd Shift Service Desk Specialist

Are you knowledgeable about computer systems, electronic systems, and software applications? Can you educate people, answer questions, and troubleshoot any related problems about technology-based products and services? We are looking for an early career IT professional to join our global service desk team, based in Auburn Hills, to solve technical problems and provide support for all assigned areas.

 

About the Role

 

How you will contribute

  • Provisioning to include creating user accounts in Active Directory, MS Exchange, Lync and Unix.
  • Respond to requests for technical assistance in person, via phone or through email and resolve 1st level technical issues and work with other IT members to assist in resolving issues at higher levels.
  • Deployment of PC desktops and laptops to include imaging, application installation and data transfers.
  • Performs minor desktop hardware repair for PC equipment and peripherals that aren’t covered under warranty or by a 3rd party maintenance agreement.
  • Log and track support calls and identify issues that require urgent attention and escalate them appropriately.
  • Identify trends in support calls and notify the Service Desk of increasing trends and unusual or repeated activity.
  • Handle all issues in a timely manner and ensure customer satisfaction.
  • Document resolutions and update the knowledge base accordingly.
  • Complete tasks related to Major Incident , Problem, and Change management following syncreon ITIL guidelines in addition to documenting and publishing information for IT Knowledgebase, Major Incident Wiki, and KPI Reporting.
  • Other duties as assigned

 

Your Key Qualifications

  • Minimum of 1 year of relevant working experience or a combination of school and work.
  • Great attention to detail and the ability to follow documented processes and procedures.
  • Exceptional verbal and written communication skills with the ability to update documentation and excellent organizational skills and the ability to handle multiple tasks at one time.
  • Able to work independently when required.
  • Familiar with ITIL best practices for managing IT services.
  • Able to work weekends and holidays as needed.
  • Bilingual is a plus: Spanish/Portuguese/German/Italian

 

Additional Information

Position Hours: 4:00pm - 12:30am with weekend rotations 

 

Compensation

syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

 

About syncreon

syncreon delivers tailored, progressive and scalable solutions to premier global automotive and technology brands, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon. We supply 3PL and 4PL solutions that adapt as quickly as industry and the marketplace evolve. For over 60 years syncreon has provided unique and innovative expertise in providing highly integrated, warehousing management, inbound to manufacturing, reverse and repair, export packing, aftermarket services, fulfilment services and transport. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities. For more information, visit www.syncreon.com

 

Note

Candidates chosen to move forward within the Recruitment Process, may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.


Nearest Major Market: Detroit

Job Segment: 2nd Shift, Supply, Service Desk, Night, Operations, Automotive, Customer Service, Bilingual

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