Inside Sales - Freight Forwarding

As our Customers Service/Inside Sales Specialist/Prizing Manager based in Rotterdam, you will play a crucial role in generating revenue and maintaining strong customer relationships within the industry. You will be responsible for selling logistics services, managing customer inquiries and coordinating shipments to ensure timely and efficient delivery. Furthermore, you will provide the customer rates and prices for his business, you will be the daily partner and face to our customers   

About the Role

How you will contribute

• Customer Service, directing customer through shipment process, guiding customer in cases of deviation, providing shipment reports to customers, building strong relationship to customer etc.
• Prizing: Providing existing customers with prizes for new shipments/business
• Inside Sales: Contacting new customers via mail, phone: Gaining new business 
• Target potential customers, develop and maintain a customer database and deliver compelling sales pitches to prospective customers. 
• Serve as a primary point of contact for existing clients, address customer inquiries promptly and maintain strong, long-term customer relationships.
• Collaborate with the operations team to plan and coordinate shipments, ensure accurate and timely delivery, monitor shipment progress and resolve any issues that may arise. 
• Maintain accurate record of sales, customer interactions and revenue
• Generate regular sales reports and forecasts.
• Stay updated on industry trends & competitors and identify opportunities of improvement and expansion. 

What you will bring

• Proven experience in operations as a fundament of customer service and pricing tasks
• Proven experience in sales in the logistics industry
• Proficiency in using CRM and TMS software and other relevant tools 
• Detail oriented with excellent organizational abilities
• Ability to work independently and as part of a team
• Knowledge of freight forwarding operations and supply chain management 
• Excellent communication skills when it comes to handling customers and a good command in English and Dutch. 

Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.  

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.